IT Support Manager

Is this you?

MAKE THINGS HAPPEN:

Are you ready to unleash your potential? We're on the lookout for driven individuals who thrive on setting ambitious goals, taking ownership, and working with a relentless sense of urgency to achieve remarkable results.

NO EGO:

Our company embraces a culture of humility at all levels. We value collaboration, and making decisions that benefit the greater good. We appreciate individuals who bring honesty, respect, and professionalism to the table. We work shoulder to shoulder because we’re re-thinking TV together! 

SHOW GENUINE PASSION:

Passion is the secret ingredient to our success! We're searching for people who are not just passionate, but genuinely obsessed with their work. If you're the type to devour the latest articles, spend your free time researching and taking courses, and constantly seek ways to grow and learn, then you'll fit right in. Our passionate individuals learn fast, work hard, and inspire those around them with their positive energy.

Culture and environment are at the heart of our ethos. If the above resonates with you, keep reading because we believe you could be a perfect addition to our incredible team!

Company Overview:

We are a new and innovative CTV OS challenging the status quo by working with a market leading OEM to provide content discovery for streaming platforms, as well as integrating FAST channels alongside traditional broadcast TV channels. We are gearing up for rapid expansion across European markets. 

Job Description:

We are looking for an IT Support Manager with a proven track record in managing technical support teams and ensuring the smooth operation of IT systems across a growing business. You will be responsible for overseeing daily operations, troubleshooting technical issues, and ensuring the timely resolution of support tickets. Your leadership will be crucial in maintaining high levels of customer satisfaction and ensuring that internal systems are running efficiently.

Ensuring seamless IT operations and improving the performance of our internal infrastructure will be key to the business's success. You will play a central role in connecting departments and providing the technology they need to perform at their best, ensuring any disruptions are minimised.

As someone with significant experience in IT support, you’ll be a leader that the support team and wider organisation rely on for guidance. Your ability to communicate complex technical issues in simple terms is essential. This role is for someone who is driven by a desire to optimise operations and deliver continuous improvements to the IT function.

What you’ll be doing:

• Leading the IT support team to provide first-class technical support across the business.
• Managing and prioritising support tickets, ensuring timely and effective resolution of issues.
• Collaborating with other departments to understand their IT needs and implementing solutions that meet business objectives.
• Overseeing the installation, maintenance, and upgrades of hardware and software systems.
• Establishing best practices for support operations, ensuring documentation and processes are up to date.
• Identifying and implementing tools and strategies to improve the efficiency of the IT support function.
• Maintaining security protocols, ensuring that all systems comply with industry standards and are safeguarded against potential threats.
• Providing regular training and guidance to the IT support team to foster growth and ensure the team remains up to date on the latest technologies.

Come join us if you have:

• 7-10 years of professional experience in IT support or IT operations management.
• Proven experience leading and managing IT support teams in a dynamic business environment.
• Strong knowledge of Windows and macOS operating systems, as well as networking principles.
• Experience with helpdesk and ticketing software (e.g. Jira).
• Experience with routers, switches, wireless access points and network troubleshooting
• Expertise in troubleshooting hardware, software, and networking issues.
• Experience with IT security practices, including firewalls, VPNs, and endpoint protection.
• Google Workspace: Proficiency in managing and supporting Google Workspace applications (Gmail, Drive, Docs, Sheets, etc.)
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
• A Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Strong communicator and fluent in English

Reasons to apply:

• Change the future of TV! A unique opportunity to join a well-funded, high growth company in the early stages to help to shape a product/business that will impact millions.
• Opportunity to work outside of your comfort zone & develop professionally in an exciting & rapidly growing video streaming industry.
• Work in a diverse & international environment